Privacy Policy

We collect information you provide directly to us, such as when you:

• Create an account
• Make a purchase
• Complete account setup
• Contact us for support
• Participate in Swap Spot activities or Tap Trades
• Use Augmented Reality (AR) features
• Open sealed packs or claim serial-numbered collectibles
• Enter challenges or stake Pack Points

This may include: name, email, phone number, shipping address, payment information, device type, and AR usage analytics.

We use the information we collect to:

• Operate, maintain, and improve our services
• Process transactions and send related information
• Comply with applicable regulations
• Detect and prevent fraud
• Communicate with you about products, services, and promotions
• Track AR view analytics (device type, duration, card viewed) to improve the AR experience
• Record trade history (Tap Trade, Event Trade, Remote Trade) for dispute resolution
• Maintain leaderboard rankings for Live Event Mode
• Process serial number claims and First Rip verification
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in operating our platform
• Payment processors for transaction processing
• Shipping carriers for order fulfillment
• Law enforcement when required by law

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request instant deletion of your account (processed immediately from Profile settings)
• Opt out of marketing communications
• Request export of your data where required by applicable law

Note: Upon account deletion, trade history and transaction records may be retained for a limited period as required for fraud prevention and legal compliance.

When you use Augmented Reality features, we access your device camera temporarily to render 3D models in your environment. We do NOT:

• Record, store, or transmit camera imagery or video
• Use facial recognition or biometric analysis
• Access your camera outside of active AR sessions

We do collect anonymized AR usage analytics (device type, session duration, which card was viewed) to improve the AR experience.

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

For privacy-related inquiries, contact us at: privacy@blkpacks.fun